Text of E-Government Transformation The City of Roanoke Story
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e-Government Transformation The City of Roanoke Story
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City of Roanoke: Who are we? Independent city: population
94,911 Metropolitan Area population: 235,932 Family Median Income:
$26,948 Cost of Living Index: 89.5 5-time All-American City Top
Digital City Award in 2001 &
2002.....................................
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Goals of e-Government Provide better service to citizens &
employees Lower cost of service by becoming a more efficient and
flexible government Improve constituent participation Promote a
digital society, economic development & the Roanoke region City
Hall Without the Walls.....................................
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Our Journey 1997 - 2000 2001 - 2003 2004 College Intern
WebMaster $25/month lease space on server Information pages (HTML)
E-Mail, basic forms ci.roanoke.va.us Guest Book Strategic Planning
for e-Gov E-Architecture established New design & name:
Roanokegov.com Intranet: Phone directory, Policies,Team rooms,
calendars, Workflow, etc., Internet: Jobs, Calendars, News,
Geographical Information System (GIS), Requests for services 1 st
Web Developer hired Content Management System Imaging on Web
Employee Self-service Portal Web integration w/ internal business
systems Wireless/Mobile computing (PDA/cellphone) 2 nd Web
Developer hired
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Untangling e-government Develop a Vision Gain Organizational
Support Conduct Organizational Strategic Planning Build
e-Architecture Market Services: (internal & external) Solicit
Feedback
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Roanokegov.com
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Real-time job list Online application Save, modify, submit
Check status Internal workflow Online Ranking, referrals &
hiring! Job Application
System.....................................
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Online Payment Center..................................... Pay
almost any city bill with a major credit card Some database lookups
in place E-checks coming soon
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..................................... Free E-mail or text
pager/phone Get only what you want MyRoanoke constituent
notification
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..................................... Geographical Information
System (GIS)
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..................................... Permit & Inspection
Center Search permits View Inspection results Links directly to GIS
Request Inspections Forms
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..................................... Athletics Sports Teams
Schedules Standings Facilities Sign-up Info Bylaws News
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..................................... Police Accident Reports
Sign up for account & PIN $10/report View billing details
on-line Imaging PDF format No more copying!
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..................................... City Clerk On-line
Agendas since 1988 City Code Measures since 1955 Minutes since
1874
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..................................... eCouncil Best of Breed
Award 2003 Paperless MS Word documents Review, edit & approve
Workflow
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..................................... eCouncil cont., History
& audit trail Document Imaging available on web Agendas
distributed on CD Council laptops
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..................................... Employee Self Service
Intranet Portal
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..................................... City Council WebCasting
Live and archived meetings Free hosting by local ISP Equipment:
Video capture card and modest PC
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..................................... Content Management System
One License PageMasters Easy to re-design! Workflow Multiple Web
Sites RoanokeGov.com Intranet Site Kiosk
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..................................... Content Management System
Input FormOutput Form
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..................................... Lessons Learned Charging
convenience fees gets in the way minimize if you can. Content
Management - tremendous success PageMasters, Content Manager, Web
Team Dont just webify a service take advantage & make it
better!! Help internal staff be productive: Imaging, Workflow,
employee self-service portal Integrate related systems together
using a web browser Self-service functionality takes careful
planning use TEAMS and contact citizens who will be using the
service Marketing is often forgotten use the media, PIO Mobile
technology is changing the workplace
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Thanks!! Visit the City of Roanoke at www.roanokegov.com
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