Text of Social media engaging customers prezi final
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2. Jennifer Buckley Andrew Bruza Duc Duong Iommunicating and Engaging witl Customers on Social Media
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4. Why Use Social Media? Goals:Sentiment - Loyalty - ROI
5. Improve @omcc1st,C Um er 13% gain iear over year' Comcast CEO Brian Roberts: I "Twitter has changed the culture of the company.Giving the e I I I I I N e |I customer more power has been amazing for us.We are engagedin a different kind of dialogue with customers. Consumer Opinion =Health of Economy6?.9" es '9 - ' ; a>: .g. ;.-.
