2. Karyn Zuidinga Senior Information Architect office: 604 669 7655 mobile: 778 386 6982 karyn@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com Greg Bell User Experience Designer office: 604 669 7655 mobile: 778 995 1014 greg@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com
3. Usability 2.0 usability as a conversation
4. *disclaimer Work in progress.
5. Ever done a usability test, gone to the trouble of writing that killer report and seen the results go nowhere?
6. Ever have to read someone elses usability test report and think youve found the cure for insomnia?
7. Usability Reports vs Office Hours Slept 5 Number of Usability Reports to Read 4 3 2 1 0 0 1 2 3 4 5 Hours slept during office hours
8. The user experience of usability.
9. Mobile Device OOBE Testing
10. Mobile Device OOBE Testing Out of Box Experience
11. Post-test: - Getting Started Guide - Screen Clings - Other In-Box Materials - Device Changes
12. The Situation (6 months ago)
13. Limited client engagement.
14. Results were not getting to who they needed to.
15. Discussion ends after reporting.
16. So, we did what we do best.
17. User Experience Analysis of Usability Testing
18. Project Completion Usability Project Project Kick Off
19. Project Completion Usability Project Project Kick Off
20. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
21. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
22. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
23. Problem: How do we engage clients and get them excited about testing? (and get more people to show up)
24. Collaborative Planning with Client
25. Wiki space for Task List & Test Plan
26. Engage clients on a deeper level before beginning testing.
27. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
28. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
29. Problem: Difficult to get a recruiting company to engage in finding the RIGHT people.
30. Recruiting Screener
31. Personas for recruiters.
32. Recruiters engaged on a new level and the testing was more successful.
33. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
34. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
35. Problem: Difficult to record easy to analyze data
36. Problem: Difficult to get notes from the entire team who is attending testing.
37. Problem: Difficult to create video clips after testing.
38. 1. The People 2. The Notepad 3. The Video System
39. The People 1. The Facilitator 2. The Observer 3. The Schmoozer
40. Invite as many people from the client team as possible.
41. 1. The People 2. The Notepad 3. The Video System
42. The Notepad Study: _____________________________ Use GSG? Yes No 1 Make a Phone Call User ID: ___________ Notes By: ___________________________ Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes No 2 Set up Voicemail Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes No 3 Send a Text Message Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes No 4 Take a Photo & Send MMS Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes No 5 Make a Video Share Call Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes No 6 Set Up & Send an IM Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes No 7 Go to a Website Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes
